This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.

Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Course Outline

Module One: Getting Started

Module Two: An Introduction to Conflict Resolution

Module Three: The Thomas-Kilmann Instrument

Module Four: Creating an Effective Atmosphere

Module Five: Creating Mutual Understanding

Module Six: Focusing on Individual Needs

Module Seven: Getting to the Root Cause

Module Eight: Generating Options

Module Nine: Building a Solution

Module Ten: the Short Version of the Process

Module Eleven: Additional Tools

Module Twelve: Wrapping Up

Duration: 2 days